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Terms and Conditions

General Conditions

These terms and conditions, together with any other written information forwarded to you before we confirm your booking, shall form the basis of your contract with Avventure Bellissime srl (referred to also as 'we', 'us' or the 'company') in respect of the relevant tour, vacation package or other holiday experience (referred to in these terms and conditions as ‘tours’, 'tour', 'trip', 'vacation package', 'vacation') to be provided by the company.

Please read these terms and conditions carefully and contact us if you have any queries before booking.

Within these conditions, 'you' and 'your' or 'client' means all persons named on the booking.

By making a booking, the 'lead traveler' specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking.

Avventure Bellissime is a fully licensed Tour Operator based in Italy, covered by insurance policy n 5176174 by Unipol . Avventure Bellissime is not liable in respect of personal injury, loss or damage of luggage by the client, of death. The company is not responsible for any injury, loss, delay, inconvenience caused by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence by Avventure Bellissime, such as wars, floods, unusual severe weather, acts of god etc.

Refunds on unused services

Our Tours are sold as a package and therefore we cannot refund a client for services that he/she has decided not to utilize.

Travel Insurance

We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.

Currency

Our tours are sold in Euro currency and your credit card will be charged in Euro currency.

Disputes
The contract is governed by Italian law and in case of dispute that we cannot settle amicably, exclusive jurisdiction is conferred on the Italian court.
Force Majeure
Avventure is not liable and do not authorize any refunds for any events which are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

In case of force majeure, Avventure Bellissime reserves the right,but makes no guarantees, to offer substitute services. If no substitute is available, or the substitutes offered are not accepted, Avventure Bellissime will not authorize any refunds.

Privacy

Avventure Bellissime LTD respects your privacy. Our company follows European and Italian privacy laws and standards outlined in INFORMATIVA SULLA TUTELA DELLA PRIVACY (D.L. 196/2003). When you provide information about yourself, you agree that we can use it for our company’s purposes only however this information will not be shared with third parties in accordance with the above laws.

RECORDING AND REPORTING: All rights reserved by our company.Any reporting or recording (video or audio) of tours and or services must have prior written permission from the management.

Terms and Conditions Group and Private Tours

All our tours except for vacation packages or custom reservations are bookable directly via our website and require a full prepayment at the time of booking to confirm a reservation.

Once you complete the payment you will receive an automatically generated email confirming your booking was received.

Upon a successful payment a binding contract will be entered into between us.

Be advised that we require 24/36 hrs to process the reservations ( please check our business hours info) -

a) if the payment goes through correctly you will receive the tour voucher(s) with all the details via e-mail within 24/36 hrs

b) if there are issues with the payment you will be contacted through email notifying you about the situation - please note that you will receive the automatically generated email even if your paymeny didn't go through!

The automatically generated email is only to confirm we received your booking - only the email containing the tour vouchers is the actual reservation confirmation!

We decline any responsibility should your e-mail provider blacklist our domain @tours-italy.com and consequently not allow our e-mails containing the tour voucher(s) to reach your account.

Currency

Our tours are sold in Euro currency & credit cards will be charged in Euro currency.


How to cancel a tour and cancellation fees

Cancellations made by clients must be requested in writing to reservation@tours-italy.com and the date of cancellation will be calculated based on Italian standard time.


Group and Private tours

More than 8 days: no charge
From 7 to 4 days: 50 %
Less than 3 days and no show: 100%
If you cancel a tour after the voucher and invoice has been issued, when more than 8 days from the day of the tour, there is a 20,00 euro administrative fee that will be not refunded for each tour you have booked

Cancellation by Us

We will only cancel tours in case of unforeseeable circumstances which are beyond our control or which might put your safety at risk. If we cancel your tour then we will provide alternative solutions such as a different date, alternative tour or a full refund if none of the solutions provided is feasible for you.


Museum Tickets

For all tours including a Museum/ Art gallery / Church ticket, in case of cancellation of the tour we will refund the cost of the tour as per our cancellation policy, but tickets are not refundable if cancellation is made 30 days or less from tour date.


There is no refund on reservation fees and tickets of monuments that on few occasions are closed due to ceremonies, strikes and any kind of event that is out of our control – We try and do our best to avoid operating the tour when this occurs and if the information from the office responsible of the sites visited is given in a timely manner for us to rearrange and inform all clients. If this is not possible we will operate the tour and will include other sites to compensate for the site/s being closed. No refund is given on unused tickets due to events that are out of our control






Changes

Changes to your confirmed services must be requested by the lead traveler in writing via e- mail at reservation@tours-italy.com.

All change requests sent before receiving vouchers are free of charge, after having sent vouchers, there is a 10 Euro change fee for any change and might incur other additional fees which will be advised by our office -

Whilst we will do our best to accommodate your request, we cannot guarantee that we always will be able to meet your requirements.

Where we are unable to meet your change request and you no longer wish to travel this will be treated as a cancellation of your booking and cancellation charges will be applied as per our policy.

Changes by Us

While our company shall do everything within our power to provide your tour or another holiday service as advertised, we reserve the right to change itineraries or inclusions if the circumstances require us to do so. We will try to advise you of those changes as much in advance as possible


Delays on Group Tours

Upon confirmation of your service you will receive a voucher with pick up location and time. You will be asked to arrive at the meeting point 10 minutes prior to the start of the tour. We can not guarantee you will find our assistant or guide if you fail to arrive at the meeting point on time .On these occasions Avventure Bellissime is not responsible for any claim of refund or even partial refund.

Delays on Private Tours / Private shore excursions / Private Transfer Tours

Upon confirmation of your service you will receive a voucher with pick up location and time. If you anticipate you will be delayed for any reason, it is your responsibility to contact the number listed in your voucher Avventure Bellissime cannot guarantee that a rescheduled pick up time /day will be possible at no additional charge.

Private Transfers and transfers / tours

When booking a private transfer or a private transfer tour quotations are given including:

1 large size luggage and 1 carry on per person.
Should the number of luggage be exceeding the above number, client must inform at the time of the request -

Missed Departures

It is client's responsibility to have all necessary valid passports, visas and other travel documents and to arrive at the correct departure point at the correct time. We decline any responsibility should you miss a tour or incur any extra expenses your delay or no-show may cause to you. No refund is due for failure to show up on time for the tour or other service provided by us.


Refusal of Travel

We reserve the right to refuse to carry any person or accept a person on the tour whose conduct or manner may cause offence or upset to other participants. The same applies to any person who is experiencing medical symptoms that could cause ill health to others or to any person we suspect may not be fit to travel or tour. We apply our standard cancellation policy in this case.


Disabilities and Medical Problems

It is client's responsibility to ensure he/she is fit enough to tour on the departure date. Some of our tours may not be fully accessible to wheelchairs or clients with any mobility issues - we will try to accommodate disabilities and medical problems where we can but please be aware that some of our tours may simply not be suitable for you. It is essential that you notify us upon booking about any medical problems which may affect your ability to travel on our tours so that we can advise you if your chosen arrangements are feasible for you. Should you fail to do so and as a consequence be unable to complete your trip or access a tour we cannot be held responsible for any cost or inconvenience this may cause you if we are unable to accommodate you or any member of your party.


Complaints

We are open to suggestions and comments from our clients that allow us to optimize our services and we take responsibility for our mistakes or failures. In the event that you have any complaint during the course of your tour then please bring this immediately to the attention of our office or guide or driver so that we can intervene and provide a solution while the tour or another holiday experience is still taking place.

If after you have ended your tour or trip you wish to further address the matter please contact us within max 21 days after your travel date at info@tours-italy.com providing all relevant information necessary to allow us to address your complaint.

Terms and Conditions Vacation Packages

Avventure Bellissime vacation packages are not Escorted Group Tours.

Each package is a combination of services and products designed by Avventure Bellissime for independent travelers . All tours part of Avventure Bellissime vacation packages are operated by Avventure Bellissime and not by third parties

Cancellation Fees

More than 60 Days: Only 100 Euro per person administrative fees;

From 60 to 30 Days: 20% of the total cost;

From 29 Days 15 Days: 30 % of the total cost;

From 15 to 7 Days: 50% of the total cost;

Less than 7 Days and no show: 100% of the total cost.

Travel Insurance

We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your and our control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.


Currency

Our tours are sold in Euro currency & credit cards will be charged in Euro currency.


Disputes

The contract is governed by Italian law and in case of dispute that we cannot settle amicably, exclusive jurisdiction is conferred on the Italian court system.


Cancellation Policy

If you cancel Your Vacation Package, we apply the following cancellation fees:

  • More than 60 Days: Only 100 Euro per person administrative fees;
  • From 60 to 30 Days: 20% of the total cost;
  • From 29 Days 15 Days: 30 % of the total cost;
  • From 15 to 7 Days: 50% of the total cost;
  • Less than 7 Days and no show: 100% of the total cost.


Train Tickets & Museum Tickets

Train Tickets purchases are not refundable.

Private or shared transfers Transfers as part of your vacation package

If you anticipate that your flight/train will be delayed for any reason, it is your responsibility to contact the numbers listed in your voucher (either the agency number or the emergency phone number). Failing in contacting Avventure Bellissime might incur in having to pay again for your private transfer.

PLEASE NOTE: Package transfers is based on each passenger bringing one suitcase and carry-on item. Additional charges may apply if you bring extra luggage.


Changes

Changes to your confirmed services must be requested in writing via e-mail at reservation@tours-italy.com. Changes made after the package has been confirmed incur a fee of 30,00 Euro each change. Other fees might occur. PLEASE NOTE: No change fees are applicable if you decide later to add additional tours or services unless this involves making changes to the original itinerary booked.

Changes by Us

While our company shall do everything within our power to provide your tours, transfers and accommodation as specified in your contract and on your tour vouchers, we reserve the right to change itineraries or inclusions if the circumstances require us to do so. In the case of accommodation, a similar standard of accommodation will be offered wherever possible. We will try to advise you of those changes as much in advance as possible

in order to enable you to decide how you wish to proceed.


Force Majeure

Avventure is not liable and do not authorize any refunds for any events which are caused as a result of acts of God, Governments, war hostilities, political unrest, riots, civil strife, industrial dispute, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdown of machinery, adverse weather conditions, water shortages or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

In case of force majeure, Avventure Bellissime reserves the right, but makes no guarantees, to offer substitute services. If no substitute is available, or the substitutes offered are not accepted, Avventure Bellissime will not authorize any refunds. Avventure Bellissime strongly recommends to purchase a travel insurance.


Booking Procedure

We require 30% deposit of the total amount at the time of confirmation of this Vacation Package .Balance is due 45 days prior to date of the first service. For vacation packages booked within 45 days or less of travel total payment is taken upon confirmation of the vacation package.

Please read carefully all parts of the contract and advise your sales assistant, before signing and returning the contract, should you find discrepancies with what was agreed. The contract must be returned back to Avventure Bellissime either by fax at + 39 041 982434 or by mail at : Avventure Bellissime, San Marco 5043, 30124 Venice , Italy – You can also scan the contract and send it via e-mail directly to sales@tours-italy.com

Avventure Bellissime only accept as confirmed booking, contracts that are initialed on all pages and with a handwritten signature on the last page, and sent to Avventure Bellissime in one of the three ways of sending a contract as above explained


Travel Documents

Vouchers, details of services and invoice will be sent via e-mail not later than 30 days prior date of first service.


Missed Departures

It is client's responsibility to have all necessary valid passports, visas and other travel documents and to arrive at the correct departure point at the correct time. We decline any responsibility should you miss a tour or incur any extra expenses your delay or no-show may cause to you. No refund is due for failure to show up on time for the tour or other service provided by us.


Refusal of Travel

We reserve the right to refuse to carry any person or accept a person on the tour whose conduct or manner may cause offence or upset to other participants. The same applies to any person who is experiencing medical symptoms that could cause ill health to others or to any person we suspect may not be fit to travel or tour. We apply our standard cancellation policy in this case.


Disabilities and Medical Problems