Rome Frequently Asked Questions

Do your tour guides speak a good English?

We insure that our guides are all fluent and articulate English speakers – because we know that the stories and history they are sharing with you are important and fascinating, and we want to make sure you don't miss a word.

And if there is bad weather?

All our tours operate Rain and Shine!

How will I recognise the tour guide?

For our regular scheduled tours, a company representative will be waiting for you holding a sign with Avventure Bellissime written on it. For Private Tours your guide will be waiting for you holding a sign with your name written on it.

Is there a dress code?

Yes! When entering religious sites anywhere in Italy you need to cover shoulders, stomachs and knees out of respect. We also suggest comfortable walking shoes.

What happens if I lose the voucher?

Please contact us as soon as you realize you lost your voucher and a copy will be provided.

Do you arrange tours on different languages other than English?

All our regular group tours are in English only! We can arrange tours in other languages, but only on a private basis.

How do I amend a reservation?

Amendments or changes to your reservation have to be sent via e-mail @ reservation@tours-italy.com or via fax @ +39041982434. Remember to quote your name, name of the tour and date of the tour you wish to modify and mostly important to us is your reservation number.

How do I cancel a tour ?

It is important when cancelling a tour you provide your name, tour name and date of the tour you wish to cancel and mostly important to us is your reservation number. Cancellation can be made via e-mail @ reservation@tours-italy.com or via fax +39041982434, your reservation will be cancelled and we will provide a cancellation number for your records. Credit card refunds will be made according to our cancellation policy.

Do you accept American Express?

Our online secure server accepts Mastercard and Visa credit cards only, however if requested in advance we can accept American Express. Procedure for accepting American Express requires longer procedure and for this reason we can not accept it for last minute bookings. A 3% fee is applied on American Express credit card transactions.

Is your site secure?

Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. We use a security certificate issued by the company THAWTE Your bank details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network. The SSL (Secure Socket Layer) encryption system automatically encrypts your data before it is transmitted over the network, and it can only be decrypted using a unique key once it has arrived on our server.

What is your cancellation policy

Please refer to the individual tour pages, and on each tour page you just need to click on the “Booking & cancellation policy” to see our cancellation policy.

When is the best period of the year to visit Italy?

Of course, spring time from March till mid May is best period to visit Italy, the days are longer and weather is milder however it is not always possible to plan a vacation when we want it ! For American visitors June and July are the preferred months to travel, even if they are the hottest months of the year, it’s actually low season for hotels during this period as the Italians flock to the beaches.

What happens after I’ve made a reservation through your website?

When concluding the reservation through our website you are provided of a reservation number and a link to print a version of the services booked. Also an e-mail is sent to your email address that you provided at the time of booking that will include your reservation number as part of a confirmation message. If for any reason you do not receive these messages within 48-hours do not hesitate to contact us.

How do I find out if one of your day tours is already confirmed with the required minimum of participants?

Our day tours operate with a minimum of 4 people, for this reason in the case the tour you have booked is not confirmed yet you will be provided with detailed instructions on your voucher in how to proceed and find out whether the tour is confirmed or not.

Credit card details will only be used to guarantee the reservation. Charges will be made as soon as we reach the minimum required to operate the tour.

It is important you enter on the booking form when making the reservation through our online server a contact phone number while you are in Italy and the name of your hotel . Of course, the more information we have the better.

What kind of information do you need to book one of your tours through your website?

We require your name, address, credit card number (mastercard or visa) along with expiry date and security code (last 3 digits code on the back of your card), the name of lead traveller and participants on the tour. Also a contact phone number while in Italy is highly recommended as well as your hotel’s name and address. It is important when providing hotel’s name you enter a phone n° sometimes because of the privacy policy some hotels do not disclose their phone number.

Can I book one of your tours over the phone?

It makes much more sense to reserve via the internet. We cannot take reservations over the phone for tours in Rome, the only thing to do is either forward a booking form to you that you would need to fax to us to confirm the reservation.

What do I need to do if I need to reserve a larger group than the size you advertise on the website?

In this case you may send us an e-mail @ info@tours-italy.com or fax @ 041/982434 with the type of service you require , exact number of participants, age and num of children , date or period in which you wish to travel. Or you can break down your reservation into more than one, for example, if you want to book 16 people, make two reservations eight on each one. Always remember to cross-reference bookings via the comment s box on the form you complete to make a reservation.

How do I find out prices for multiple tour reservations and/or family special rates?

We applies different rates and discounts depending on the tours chosen , num of participants period of the year… etc so being request of this type generally very different from each other we can not have a specific section on our site with different rates. For these reasons we kindly ask you to contact us before you reserve our tours via e-mail @ info@tours-italy.com or fax @ 041/982434.

Can wheelchair users join your group tours?

Because of the numerous tours we offer it is not possible to specify in any of our tours if it is wheelchair friendly. We recommend you to contact us to check with us which are the most suitable tours for you.

Vatican Frequently Asked Questions

On your Vatican tour do we have to wait in the line?

We reserve entrance for our clients in advance. For this reason you don’t have to wait in the constantly long line to enter the museum! However being the Vatican one the most visited sites in the world with its 50.000 visitors a day, there might be a queue for the pre – reserved visitors. In any case waiting in this line will not take longer than 5/10 minutes, this is because the Vatican has also a security procedure through which all visitors have to go through and of course this slows down the access into the museums.

How far in advance do you recommend to book your Vatican tour?

The sooner the better ! Our site shows real availability of the tour however if you are planning to visit Vatican during high season months ( April, May, June, July, Sept and Oct ) then book your tour as soon as possible. If you are sure about your trip to Italy than why wait to book ?

How do I find out where and when to meet the guide?

As soon as we receive your reservation a voucher will be sent via e-mail containing detailed information on where to meet the guide.

Which kind of sign will your guide be holding at the meeting point?

Our guide will be holding a sign with Avventure Bellissime written on it.

Is there a dress code?

Yes! Remember all religious sites require a dress code. Shoulders and knees must be always covered , slippers type of shoes can be very comfortable especially if you are walking a lot however they are not the suitable footwear. Also large bags, rucksacks , glass bottles are not allowed.

Does the tour feature Sistine chapel as well as the Basilica?

Vatican museum is 1.5 kms long! Our tour lasts in total 4 hrs and features some of the most famous and important sections of the museum i.e. Greek and Roman sculpture , chandelier and maps rooms, the wonderful Raphael rooms, the famous and yet marvellous Sistine Chapel, the Pietà by Michelangelo, the Basilica and the tombs of the Popes.

Can wheelchair users join your group tour?

No, wheelchair users need to reserve our Private version of the Vatican tour. Unfortunately some of the routes inside the museums are very narrow and there are also stairs to climb. Wheelchair users will follow inside the museum a different itinerary this is the reason why a private tour has to be arranged. Please remember when reserving to add a note on the additional info field that you are on wheelchair.

Ancient Rome Tour Frequently Asked Questions

Does your Ancient Rome includes entrance tickets to Colosseum?

Yes entrance fees are included in the cost of the tour.

Do I have to stand in the line to enter the Colosseum?

No! Because we make reservation to enter the site well in advance to avoid the long queue.

How far in advance do you recommend to book your Ancient Rome tour?

The sooner the better! Our site shows real availability of the tour however if you are planning to visit Vatican during high season months ( April, May, June, July, Sept and Oct ) then book your tour as soon as possible. If you are sure about your trip to Italy than why waiting to book?

How do I find out where and when to meet the guide?

As soon as we receive your reservation a voucher will be sent via e-mail containing detailed information on where to meet the guide.

Which kind of sign will your guide be holding at the meeting point?

Our guide will be holding a sign with Avventure Bellissime written on it.

Is there a dress code for this tour?

No there isn't as no religious site is featured on our Ancient walk however comfortable shoes and a hat during summer period are highly recommended.

Pompeii & Amalfi Day Tour Frequently Asked Questions

How do I catch up with the group?

Pick up is at the lobby of your hotel between 6.45am and 7.15am. It is important you provide us your hotel’s name and full address. Please make sure you are going on the right tour ! Ask for "Avventure Bellissime tour of Pompeii and Amalfi". There are tour companies who collect clients from the hotels without presenting themselves. Don't just get on the first bus that arrives the morning of your tour!

What happens if my hotel is located far off the city centre?

Before processing reservation we check where your hotel is located, and in case, it is situated outside the city centre we will send you an e-mail message with the cost of the additional cost for picking up at your hotel. Or in the case you prefer to join the group by your means we will provide instructions in where to meet the rest of the group.

Are entrance fees to Ancient Pompeii included in the cost?

No they are not, the cost is 11euro to be paid for locally in cash.

What happens in the event the boat ride between Amalfi and Positano is not available?

It could happen even in summer time that due to sea conditions the boat ride is not available, in that case we do ride via road with the van.

Private Tour Frequently Asked Questions

On private car tours do you pick up at the hotel?

Yes! Generally on our private tours we pick up and drop off our clients at their hotel.

Are the itineraries of the private tours fixed or can they be customized?

The itinerary of the private tours that we publish on our site are flexible and can be adapted to the particular needs and requirements of individual travellers. Obviously, if we create a custom tour price may vary from the published rates that are based on a fixed itinerary.

How far in advance do you suggest to reserve a private tour?

If you plan to book one of our private tours allow at least 30 days to make arrangements. When booking at the last minute, we may have difficulty in finding guides available and entrance tickets and reservations to enter important sites without having to stand-in-line.

How do I find out children’s rate?

In Rome, because we operate only Private & Small Group tours we do not publish child rates . Please contact us before reserving for child reductions and family discounts via e-mail @ info@tours-italy.com

Please specify age of children, type of tour and date or period of the service requested.

What do I have to do in order to get multiple tours discount?

Please contact us before reserving for multiple tour’s reduction via e-mail @ info@tours-italy.com

Please specify type of tour and date or period of the service requested as well as num of people you are travelling with.

Where do I meet the guide?

We try as much as possible to arrange meeting with the guide at your hotel or cruise ship or train station etc. However for some specific tours the pick-up will have to be fixed at a pre-arranged place.

In any case detailed instructions in where to meet with the guide will be provided when confirming tour along with the voucher.

Special Offers

tour thumbnail image

Small Group Cinque Terre Trip

9 - 9.5 hours

Unique day tours of the Cinque Terre from Florence to Vernazza, Corniglia & Manarola

(36) Reviews
Was €155.00 Now €93.00
View tour
tour thumbnail image

Small Group Dolomites & Cortina Trip

9 hours

Dolomites small group Venice day tours offer the best in Dolomites day tours and excursions to the Dolomites & Cortina on day trips from Venice

(43) Reviews
Was €155.00 Now €125.00
View tour
tour thumbnail image

Exclusive Rome to Pompeii & Amalfi Coast Trip

13-14 hours

Pompeii Day Tours from Rome feature guided tours of Pompeii combined with visits to Positano & Amalfi and the scenic Amalfi Coast. Max 7 people

(45) Reviews
Was €235.00 Now €141.00
View tour